Privacy Policy

Last updated: April 10, 2026

Your privacy is important to us. This Privacy Policy explains how our agency collects, uses, stores, and protects your personal information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you fill out a contact form, subscribe to our newsletter, request a property valuation, register an account, or communicate with one of our agents. The types of information we may collect include your name, email address, phone number, postal address, and any other details you choose to provide. We may also collect non-personal information automatically through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to respond to your enquiries and provide the real estate services you have requested, to send you relevant property listings, market updates, and promotional communications where you have consented to receive them, to improve the functionality and content of our website, to comply with our legal and regulatory obligations, and to protect the security and integrity of our business and website. We will never sell your personal information to third parties.

3. Sharing Your Information

We may share your personal information with trusted third parties where necessary to deliver our services. This includes referral partners such as mortgage brokers, conveyancers, and property inspectors, as well as technology service providers who help us operate our website and communications platforms. All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws. We may also disclose your information where required to do so by law or in response to a valid legal request.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, analyze website traffic, and deliver relevant content. You can control cookie settings through your browser at any time, including choosing to block or delete cookies. Please note that disabling certain cookies may affect the functionality of some parts of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

5. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. Your data is stored on secure servers and accessed only by authorized personnel who require it to perform their role. While we take every reasonable precaution, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security.

6. How Long We Retain Your Data

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it. If you would like us to delete your data sooner, please contact us and we will action your request in accordance with applicable law.

7. Your Rights

You have the right to access the personal information we hold about you, request corrections to any inaccurate data, withdraw consent for marketing communications at any time, request that we delete your personal data where there is no legitimate reason for us to continue holding it, and lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, please contact us using the details provided on our website and we will respond promptly.

8. Children’s Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through the contact form on our website or by speaking directly with a member of our team. We are committed to handling all privacy matters with care and transparency.